Shipping policy

Shipping Policy

Free shipping. Shipping is free on all orders.

Where we ship from. SnapFence® orders ship from Oregon.

Processing time. Orders placed by 12:00 noon Pacific time on a business day ship the same day. Orders placed after noon ship the next business day. Orders placed on weekends or holidays ship the next business day.

Delivery. Transit time depends on your location and the carrier. You will receive an email with tracking information as soon as your order ships.

Delivery address. Please check your address carefully at checkout. We can’t redirect a package after it has shipped. If a carrier returns an order because of an incorrect address, the cost to reship is the customer’s responsibility.

Large and multi-box orders. Fence kits can ship in more than one box, and the boxes can arrive on different days. Each box carries its own tracking number.

Damaged or missing items. Please inspect your delivery. If anything arrives damaged or a box is missing, email us at sales@jctcompany.com within 7 days of delivery with your order number and photos, and we’ll make it right.

Returns. See our Refund Policy for return terms.

Questions. Email sales@jctcompany.com and we’ll reply within one business day.